Privacy policy

​1. Why This Privacy Policy?

1.1 At Empapino, we take your privacy seriously and are committed to protecting the personal data you share with us. This Privacy Policy explains how we collect,
use, and safeguard your personal information. By using our website www.empapino.eu, you agree to the terms described in this Privacy Policy. You can consult this policy at any time under the heading ‘Privacy Policy’ on our website.

For questions or requests you can always email to info@empapino.eu

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Please note that this policy does not cover the privacy policies of third parties (e.g. the ordering platforms to which you are referred over our website) or of websites or applications referred to by hyperlinks on our website. The processing of your data by Deliveroo is governed by its privacy policy (https://deliveroo.be/nl-be/privacy). The same applies to Uber Eats: https://www.uber.com/legal/en/document/?name=privacy notice&country=belgium&lang=nl.

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1.2. This Privacy Policy is tailored to the use and capabilities of our website (www.empapino.eu). Any modifications or updates to our website may lead to changes in this Privacy Policy. The most up-to-date version of our Privacy Policy will always be available on our website. We encourage you to review this Privacy Policy regularly to stay informed about how we protect your data.

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1.3. This privacy policy is subject to Belgian law. Only the courts of Antwerp have jurisdiction in case of disputes.

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2. Who is responsable for processing your data?

Empapino determines the purpose and means of processing and guarantee the lawful and correct processing of your data. We are are responsible for the data processing with regard to our website/ restaurants. The companies that process your data through the ordering platforms are also responsible for the processing of your data. You can find our contact information at the top of this page.

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3. What do we process and how?

3.1. When you use our services, we may collect the following types of personal information:

• Identification Information: Name, surname, date of birth, nationality, etc.

• Contact Information: Email address, telephone number, physical address, etc.

• Financial Information: Payment details such as bank account numbers, billing address, etc.

• Personal Characteristics and Interests: Gender, hobbies, dietary preferences, etc.

• Professional Information: Job title, company name, etc.

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3.2. Empapino may receive your details either directly from you, e.g. because you provide them when ordering online on the website, or indirectly through third parties (e.g. through the ordering platforms such as Deliveroo, Uber Eats and Deliverect with which we collaborate).

Empapino may receive and process your personal data in the context of the contract with you, when you place an order or have a delivery carried out, when you contact us for information (by telephone, in writing or through the website), or by cookies on our website.

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4. Why and on what basis do we process the data?

Empapino collects and processes personal data only for the purposes that are described in this Privacy Policy, unless otherwise agreed upon in writing. The purposes for which we use your personal data include:

• To provide our services: We use your personal information to process and fulfill your orders, manage your inquiries, and improve our services. We also process your personal data for the management of our customer records, the execution and follow-up of orders, deliveries, collections, payments, administration, invoicing and accounting.

• Communication: We may use your contact information to send you updates, promotional offers, or other information related to our services.

• Direct Marketing We may use your data for direct marketing. This means sending information via our newsletter or other means about our products and services or other information that could be interesting or useful to you. If you are a customer, this can be done on the basis of our legitimate interests. If you are not a customer, we need your prior consent (e.g. by registering on our website). Your consent is free and can be withdrawn at any time.

• Improving Our Website: We may analyze the information we collect to improve the functionality and user experience of our website.

• Legal Obligations: We may process your personal data to comply with legal obligations, resolve disputes, and enforce our agreements.

• Optimal functioning of our website: We may process certain electronic data, such as cookies and IP address. Cookies facilitate interaction between you as a visitor and our website and are used to improve the user experience and to collect statistics among visitors to our website. Cookies also ensure that your personal settings and preferences are stored or that audio and video material can be played back. Certain cookies may be placed by a third party, e.g. Google Analytics, to measure the use of our website. More information on the use of cookies can be found in our cookie policy.

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5. Who else receives or processes your data?

5.1. Your data are also primarily processed by our partners, service providers or suppliers in the context of the online sale of our products, such as the ordering platforms and delivery services (e.g. Deliveroo, Uber Eats and Deliverect) with which we collaborate. Furthermore, our website administrators, IT partners and network operators may also process your data in connection with your visit and use of our website. Companies that provide payment services, marketing services or analytical services to Empapino may also process your data in this context.

5.2. Finally, other companies may also process your data in the context of our activities, such as our bookkeepers, accountants, auditors, insurance brokers, insurance companies, legal advisors or other service providers.

5.3. We are not responsible for the processing of your data by third parties who do not do this on behalf of Empapino, but are themselves responsible for this (e.g. the ordering platforms we work with).

5.4. Empapino may be obliged to provide or process your details on the basis of a legal obligation incumbent upon it and/or in response to a request to this effect from supervisory authorities or government agencies.

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6. How long do we keep your data?

Empapino retains your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy. Generally, we retain your data for a maximum of ten years from the time we receive it unless a longer retention period is required by law (e.g., in the case of legal disputes or contractual obligations).

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7. What are your rights?

7.1. You have the right to access, modify, or delete the personal information we hold about you. If you would like to exercise any of these rights, please contact us at info@empapino.eu. We will respond to your request as soon as possible.

7.2. You have the right to ask us for:

– access to your data.

– rectification of your data (if necessary);

– deletion of your personal data.
You have the right to obtain a limitation of the processing if:

– you dispute the accuracy of the data at our disposal;

– the processing is unlawful and you oppose the deletion of the personal data and instead request the restriction of their use;

– we no longer need those data whereas you still need them for the institution, exercise or substantiation of legal claims; or

– pending an answer to the question of whether legitimate grounds outweigh yours or your (privacy) rights if you have objected to the processing on the grounds of our legitimate interest.

7.3. You have the right to object to the processing of your data.

You may at any time and free of charge object to the processing of your data for direct marketing purposes. You can do this simply by letting us know at info@empapino.eu and/or by unsubscribing from our website. This can also be done through the mailings themselves (at the bottom there is always the option to unsubscribe). You will then no longer receive newsletters from us.

7.4. You have the right to portability of your data (to another data controller). This is only possible if the processing by us is based on your consent or if the processing is carried out using automated processes.

7.5. If the processing of your personal data is based on your consent, you have the right to withdraw your consent at any time.

7.6. You also have the right to complain to the Data Protection Authority (rue de la Press 35, 1000 Brussels – T: +32(0)2 274 48 00 – E: contact@apd-gba.be). In the event of a complaint, you may always contact Empapino directly: info@empapino.eu

7.7. The exercise of your rights as set out above is always subject to the requirements and conditions set out in the applicable law (such as the General Data Protection Regulation (the ‘GDPR’)).

7.8. To exercise your rights, you can simply send a request to Empapino at info@empapino.eu In doing so, you must identify yourself sufficiently. If we have reason to doubt your identity, we may ask you for additional information to confirm your identity. We will usually ask for a copy of your identity card to verify who is actually making a request.

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8. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please feel free to contact us at:

Email: info@empapino.eu

Number: +32 475 31 79 16

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